Refund & Return Policy

At Pure Sehat Flours, customer satisfaction and product quality are our top priorities. We strive to deliver fresh, hygienically packed, and high-quality flour products. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

Returns or replacement requests are accepted only in the following cases:

• Damaged packaging during delivery
• Incorrect product delivered
• Defective or contaminated product
• Missing items in the order

The issue must be reported within 24–48 hours of receiving the order along with relevant photos or proof.

2. Non-Returnable Products

Due to the nature of food products, opened, used, or partially consumed items cannot be returned or exchanged unless there is a verified quality issue.

3. Refund Process

Once the return request is reviewed and approved, refunds will be processed through the original payment method within a reasonable processing period. Refund timelines may vary depending on banks or payment providers.

4. Replacement Policy

If the product is found damaged, defective, or incorrect, Pure Sehat Flours may offer a replacement product based on availability instead of a refund.

5. Cancellation Policy

Orders can only be canceled before dispatch. Once the order has been shipped, cancellation requests may not be accepted.

6. Shipping Charges

Shipping or delivery charges are generally non-refundable unless the return is due to an error from Pure Sehat Flours.

7. Quality Assurance

All products are carefully processed, packed, and inspected before dispatch to ensure hygiene, freshness, and product quality standards.

8. Limitation of Liability

Pure Sehat Flours shall not be responsible for delays, damages, or losses caused by incorrect delivery details provided by the customer or circumstances beyond our control.

9. Policy Updates

We reserve the right to modify or update this Refund & Return Policy at any time without prior notice.

10. Contact Us

For return, refund, or replacement-related queries, please contact our customer support team through our website or official contact details.

Pure Sehat Flours
India
Email: info@puresehatflours.com
Phone: +91 XXXXX XXXXX